Returns & Refunds
Final Sale Items
Items sold on a “Final Sale” basis include: (i) Custom items; (ii) special-order items; (iii) emergency response items; (iv) items marked in Sourced Product quotations or invoices as “Non-Cancellable” or “Non-Returnable” and (v) any other items that Merrimac Industrial Sales may designate as a “Final Sale” from time to time.
If you wish to return an item, please contact a member of our team by sending an email to [email protected], or calling us at 978-372-6006.
Within 30 days of receipt of your order, you may return unused product(s) in their original condition and original packaging for a full refund. Please call us at 800-843-9128 or email us at [email protected] for a return authorization number prior to sending any product(s) back to us.
Customers are responsible for return shipping costs.
Customer Service – Comments/Complaints
If you have any questions regarding your order, please send us a message via our contact us page. We will do our best to reply to your complaint in a timely manner and to inform you of what action will be taken.
Should you have any cause for complaint or wish to pass on your comments you can e-mail us via our contact us page or write to Customer Services at:
Merrimac Industrial Sales
111 Neck Road
Haverhill, MA 01835